Refunds and Cancellation

This policy explains when you can cancel a matter and what we refund. It forms part of our Terms and Conditions.

1. When you pay. Nothing is charged when you upload your documents. The package fee becomes payable once the reviewing advocate has confirmed the scope and the fee with you. Transaction Assist is paid in two instalments: 50% on engagement and 50% when the revised draft is delivered. Fees are shown on the Pricing page; GST is added at the applicable rate.
2. Cancelling before you pay. You can cancel at any time before paying, at no cost. Email hello@juristra.ai with your matter reference (for example JR-261019-AB12).
3. Cancelling after you pay, before work starts. If you cancel after paying but before the reviewing advocate has started work on your report, we refund the full amount paid.
4. Cancelling after work has started. If you cancel after the advocate has started the review but before the report is released, we refund 50% of the fee paid for that package, to cover the work already done.
5. After delivery. Once your report is released, or for the Basic package once the automated preliminary report has been sent, the fee is not refundable. For Transaction Assist, an instalment is not refundable once the work it pays for has been delivered.
6. If a report falls short. If a released report does not cover the documents and scope you ordered, tell us within 7 days of release. At our option we review it again at no cost or refund the fee for that report, as set out in clause 9 of the Terms.
7. If we cannot take your matter. If we decline your matter or cannot complete it (for example because of a conflict of interest or because no advocate is available), we refund everything you paid for the work not delivered.
8. Duplicate and failed payments. If you are charged twice for the same instalment, we refund the extra payment in full. If a payment fails but money leaves your account, your bank or Razorpay normally reverses it automatically within 5 to 7 working days; if it does not, contact us with the payment reference.
9. Fees paid to others. Government, registry, search or newspaper fees that we have already paid to a third party on your instruction cannot be refunded.
10. How to ask for a refund. Email hello@juristra.ai with your matter reference and the reason. We reply within 2 working days. Approved refunds are sent to the original payment method (card, UPI, net banking or the bank account you paid from) within 5 to 7 working days; your bank may take a few more days to show it. The GST charged is refunded in the same proportion.

Last updated 19 October 2026. Questions: hello@juristra.ai.